At ShastoCX, we offer a 7-day return policy. This means you have 7 days after receiving your item to request a return. We accept returns only for items that are damaged, defective, or incorrect upon receipt.

Return Process

To start a return, contact us at support@shastocx.com. Returns must be sent to our designated warehouse address provided after your return request is approved.

Items sent back without prior approval will not be accepted. Once your return is approved, we’ll provide detailed instructions on how and where to send your package.

For any questions about the return process, you can always contact us at support@shastocx.com.

Damages and Issues

Inspect your order upon delivery and reach out to us immediately if the item is defective, damaged, or incorrect. We’ll work to resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., personalized or special orders)
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have questions about the eligibility of your item, please contact us at support@shastocx.com.

Note: Sale items and gift cards are non-returnable.

No Returns for Personal Reasons

Returns are not accepted for reasons such as a change of mind or personal preferences.

No Refunds During Processing and Transit

Refunds are not allowed during the order processing or transit period.

Exchanges

Due to restocking limitations and logistical constraints, exchanges are not offered. Please ensure your order details are accurate before completing your purchase.

Canceled Orders

If you cancel an order or request a refund, a 20% fee will be deducted from the refund amount. This fee covers administrative and processing costs associated with the cancellation.

This policy applies to all customer-initiated order cancellations.

Refunds

Once we receive and inspect your return, we’ll notify you of its approval status. Approved refunds will be issued to your original payment method within 10 business days.

Please note that processing times for your bank or credit card company may vary. If you haven’t received your refund within 15 business days after approval, contact us at support@shastocx.com.