Thank you for choosing Shastocx for your online shopping needs. We are committed to delivering a smooth and efficient shopping experience, including a clear and transparent shipping process. Please review our shipping policy below for details on how we handle the shipment of your orders.
1. Processing Time:
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving payment confirmation. You will receive an email notification once your order has been processed and prepared for shipment.
2. Shipping Rates:
We offer free shipping on all orders delivered to addresses within Pakistan, the United States, Canada, and the United Kingdom. For international orders, shipping charges are calculated based on the weight of your order and the shipping destination. Shipping costs will be displayed at checkout before you complete your purchase.
3. Shipping Carriers:
We collaborate with trusted carriers to ensure the safe and timely delivery of your orders. The shipping carrier is determined based on your location and the selected shipping method during checkout.
4. Shipping Methods and Delivery Time:
We provide standard shipping for all orders. The estimated delivery time for standard shipping is 10 to 15 business days from the date of order processing (excluding weekends and holidays). Actual delivery times may vary due to factors such as customs clearance, weather conditions, or other unforeseen circumstances.
5. International Shipping:
Shastocx is pleased to offer international shipping. Please note that international shipments may incur customs duties, taxes, or additional fees imposed by the destination country. These charges are the customer’s responsibility.
6. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status and location of your package in real time.
7. Order Changes and Cancellations:
After an order is placed, changes to the shipping address or cancellations may not be possible. Please ensure all shipping details are accurate before completing your purchase.
8. Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact our customer support team at support@shastocx.com within 7 days of receiving your shipping confirmation email. We will work with the shipping carrier to investigate and resolve the issue promptly.
9. Holiday Shipping:
During peak holiday seasons, shipping times may be longer than usual. We appreciate your understanding and patience during these busy periods.
By placing an order with Shastocx, you agree to the terms outlined in this shipping policy. For any questions or concerns, please contact our customer support team at support@shastocx.com.
